IT help desks - are they run by people with no technical knowledge?

It's always amusing to listen to James on the phone to help desks..

"I'm having trouble getting a default gateway from my home hub"

"yes, my IP address is.."

"well I can't give you my default gateway as I don't have one"


The greatest part is that he knows more than the person on the phone but has no access to their controls..

He is now currently in an argument with the man on the phone as the man keeps blaming random parts of our network.

They have met their match..